Comments for Find Good Customer Service Blog

Comment on A new vision for the High Street by URL

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Comment on Good customer service feels like being part of the family by Michel Roux’s Service – Season One (2010) | All Films Blog

Michel Roux’s Service – Season One (2010) | All Films Blog — Fri, 22 Jul 2011 21:32:16 +0000

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Comment on Why Customer Service Matters by Richard Shapiro

Richard Shapiro — Thu, 12 May 2011 12:08:59 +0000

This article makes some excellent points. I do agree with Mike that it is a benefit to see what customers write about when they have purchased merchandise via on-line sites, but consumers also post comments about retail store experiences and products too on all kinds of social media forums. What stores, of any size, in any industry, need to realize is that they need to make the customer feel important, appreciated and valued every time they walk into their establishments. And, if they don’t do that on the first visit, they will have missed a tremendous opportunity to turn that wanderer into a lifetime customer. Richard Shapiro, The Center For Client Retention

Comment on Is change always for the better? by Hazel

Hazel — Fri, 25 Feb 2011 20:59:32 +0000

Christine, Thank you for your comment. I was nodding as I read your wish that restaurants would bring a jug of water to the table without having to ask for it – that’s now been added to my wishlist too. A simple thing but I’d remember it.

Jonny – I’m glad to hear that Waitrose are keeping standards high – I only wish other stores would take a note our of their (training) book.

Comment on Why Customer Service Matters by Mike

Mike — Fri, 25 Feb 2011 18:27:06 +0000

We have the best of both worlds: look at the product in the shop – and if the staff don’t appear to care about your custom – buy online. Also the benefit of online shopping is that you can often see the comments of others who have bought the goods – often far better than any salesperson’s ‘spiel’.

Comment on Is change always for the better? by Christine

Christine — Fri, 25 Feb 2011 18:12:26 +0000

I so agree with you about the hot water, what happened to that? I have a couple of other wishes, not things that I miss so much as ones that I would like to see introduced. I wish that Pizza Express would ask if I want my pizza sliced when they bring it instead of just leaving it on the table and walking away and I wish that all restaurants would automatically bring a jug of water for the table, instead of me having to ask for one when they just offer still or sparkling mineral water. That’s it for now, but if I think of any others I’ll come back and tell you.

Comment on Is change always for the better? by Jonny Vaughan

Jonny Vaughan — Fri, 25 Feb 2011 12:47:57 +0000

I have to say that Waitrose staff have always been very helpful to me – it’s what sets their store apart from the other supermarkets in my opinion.

I’m always taken to where a product is and asked if I need any further help. Previously I’ve even been asked if I’d like to be brought a trolley as I struggled around the store with an overflowing basket.

Maybe it’s just my local store, but their customer service has always been excellent, which almost makes supermarket shopping a pleasure!

Comment on Tipping for Service? by Diana King

Diana King — Tue, 22 Feb 2011 18:07:03 +0000

I’ve certainly become more considered recently in who I tip, how much and for what. I don’t tip hairdressers because I feel I’m already paying for the service and always pay by card rather than cash so it often ‘complicates’ matters.

Taxi drivers I will round up the fare to the nearest pound and probably add a little extra – why I add a little extra I don’t know, especially if I follow through the logic I apply to hairdressers! It’s probably because I always pay in cash so it’s easier to do.

It’s in a restaurant I always find I have the biggest dilemma! Do I tip and if so 10% or 15% percent? In a pub I don’t tip the person who serves me, even if I’ve ordered food and the service was of a high standard – it’s generally not expected. So why tip the person serving you in a restaurant? Because I suppose I feel I’m meant to, irrelevant of the quality of service received. I also don’t often know if the tip is actually going to be kept by the waiter/waitress who earned it or if it just gets added to the restaurant’s daily takings. That’s why I rarely add a tip on the credit card machine and instead leave cash on the table, hoping it does find its rightful owner at the end of the day.

What I do disagree with is restaurants automatically adding a service charge to the bill – it takes the decision away from me, the consumer, and I feel they’re exploiting the fact that we English don’t like to cause a fuss by asking for the service charge to be removed.

Irrespective of who or what I’m tipping for, if the standard of service received is high and above expected, it’s very likely I’m going to tell my friends and family. The same too if the standard of service is poor and below what I expected.

Comment on Tipping for Service? by Sabine Aspinall

Sabine Aspinall — Tue, 15 Feb 2011 21:41:20 +0000

There certainly seems to be an expectation in this country to tip, and to the tune of 10 -15%. Whenever I have stayed in Germany this has not been the case. Tipping in restaurants is obviously appreciated but not expected and a few euros will usually suffice. No wonder, they always thought it was Christmas when my husband added about 15% to the bill!

Comment on Tipping for Service? by Gordon Forrester

Gordon Forrester — Mon, 14 Feb 2011 10:02:39 +0000

Restaurants and cafes

Most people will tip in a restaurant. Waiters expect at least about 5% if there’s been nothing really wrong with the service or food, but 10% is much more appreciated. If you didn’t like the service then feel free not to tip – it is by no means compulsory. You don’t need to tip in fast food restaurants.

Bars

If you’re buying a round of beers over the counter at a bar, you don’t really need to tip, but don’t get picky over the change either – if the drinks cost £19, give them £20 and say ‘keep the change’. You’ll get a smile and if the bar is busy you’ll probably get served a little quicker next time.

Hotel Staff

Room service staff and concierges don’t really expect to get a tip for doing their job – they’re getting paid by the hour and although they won’t turn a tip down, they’re not going to think you’re evil if you don’t.

Taxi Drivers

Some people do, some people don’t. It’s polite to at least round up the fare to the nearest Pound or so. Feel free to reward good service, or vice-versa.

Delivery people

Delivery people (such as pizza boys and the like) get paid per delivery, and if they’re lucky they’ll also get an hourly wage similar to a Mongolian toilet cleaner. Take pity on them and tip something.