Our quality mark is an emblem for great service and reputation: it’s trusted and recognised by customers everywhere.
The criteria we ask customers to rate businesses on are the ones that matter most to the customers themselves. Through independently conducted surveys, we asked consumers to prioritise the things they expect from excellent companies and they told us. Those priorities became our scoring system.
The nine gold standards for FGCS approval:
These are the standards that businesses here sign up to and are judged on by their customers.
The product or service does what it’s supposed to and meets or exceeds expectations
The staff are polite and friendly
The employees are honest and trustworthy
The staff are knowledgeable about their products and services
The business keeps customers informed and communicates well
The staff are proactive, helpful and take the initiative at the right moment
The business listens to and understands customer needs and responds with the best solution
