Awareness

Potential new customers become aware of you, what you do and how you do it through:

• your full page SEO optimised business profile including; contact details, logo, images, direct links to your website and more
• our marketing activities including customer newsletters, local leaflet door drops, social media buttons on your profile

Recommendation

90% of us are turning to friends and reviews for recommendations about products and businesses before we use them:

• you encourage existing customers to recognise your great customer service by rating you
• recommendations make you ever more attractive to new customers, plus
• there's a chance for your customers to win M&S vouchers when they review you

Social Marketing

Social marketing is a great way to get your business noticed and offer customer care

• as a member we’ll promote you on our own findgoodcustomerservice social media sites
• also included in your membership is a couple of hours social media consultancy for your business

What happens next:

• you become a member and sign up to the 9 Customer Service standards
• you choose the payment method that suits you best your profile goes live on findgoodcustomerservice.com
• you encourage your customers to review you against the standards
• you get a customer service star rating based on those reviews
• we raise awareness of your business through the website, marketing and social media platforms
• 2 x hours social media consultancy will help you utilise social media for your business
• you become eligible for a Customer Service award after 12 months if your average rating is 4 stars or above

If you would like details about membership benefits and costs register here.