These are the standards that businesses here sign up to and are judged on by their customers.
1
The product or service does what it’s supposed to and meets or exceeds expectations
2
The staff are polite and friendly
3
If there are any problems or complaints, the business sorts them out quickly and effectively
4
The employees are honest and trustworthy
5
The staff are knowledgeable about their products and services
6
The business keeps customers informed and communicates well
7
The business is reliable and punctual – keeping to agreed delivery, appointment or start dates 8
The staff are proactive, helpful and take the initiative at the right moment
9
The business listens to and understands customer needs and responds with the best solution
