These are the standards that businesses here sign up to and are judged on by their customers.
1
The product or service provided by the business is fit for purpose and meets or exceeds the customer's needs and expectations.
2
Staff are courteous and polite.
3
Business deals promptly and effectively with complaints/problems.
4
Business staff are honest and trustworthy.
5
Business employees are knowledgeable about their products.
6
Customer is kept informed.
7
Business is reliable and timely e.g keeps to agreed delivery and start dates etc.
8
Staff are proactive and helpful.
9
Customer feels that business has listened and understood their need and offers most appropriate solution.
